Refund Policy

Thank you for shopping at Xyphla Solutions. We value your satisfaction and strive to provide you with the best online shopping experience possible. Our refund policy varies depending on the type of product or service purchased.

1. Physical Merchandise

We accept returns for physical merchandise (e.g., apparel, accessories) within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). Once we receive and inspect the return, we will process a refund to your original payment method within 7 business days.

2. Digital Products (Templates & Plugins)

Sales of digital products, including source code, UI templates, and plugins, are generally final and non-refundable due to the instant delivery nature of these assets. The only exception to this policy is if a file is provably corrupted or structurally defective upon download, and our team cannot resolve the issue within 72 hours of you submitting a support ticket.

3. Subscriptions & Recurring Payments

For subscription-based services (such as Zyron Learn):

• You may cancel your subscription at any time to prevent future billing.
• Cancellations must be made before your next billing cycle date to avoid being charged for the upcoming month.
• We do not offer prorated refunds for mid-cycle cancellations. You will retain access to the service until the end of your current paid billing period.
• Initial subscription payments are non-refundable unless the service is wholly inaccessible due to a fault on our end.

4. Custom Development & Services

For custom web applications and development services, initial deposits are non-refundable as they cover discovery and architecture planning phases. If a project is cancelled midway, the client is responsible for paying for work completed up to that date.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@xyphla.app. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.